Privacy Policy for l897
Your privacy matters to us. This Privacy Policy explains exactly what personal data l897 collects, why we collect it, how it is stored and protected, and what rights you have over your own information as a player on our platform.
How l897 Protects Your Data
Before you read the full legal text, these six principles summarise how l897 handles your personal information and what protections are in place for every player on the platform.
Summary: l897 collects your personal data only to operate your betting account, verify your identity, process payments, and keep the platform secure. We do not sell your data. You can request access, correction, or deletion of your data at any time by contacting [email protected]. This policy applies to all players accessing l897 from Bangladesh and all other locations.
1. Who We Are
l897 is an online sports betting and casino platform operating at https://l897.io, designed specifically for the Bangladesh market. We offer cricket betting, live casino games, slot machines, crash games, bingo, and a range of promotional programmes to players aged 21 and above.
For the purposes of this Privacy Policy, "l897", "we", "us", or "our" refers to the operator of the l897 platform. "You" or "your" refers to any individual who accesses, registers on, or uses the l897 platform in any capacity.
This Privacy Policy governs all personal data collected and processed in connection with your use of the l897 platform, including the website, any mobile-optimised interface, and all associated services. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy.
2. Data We Collect
l897 collects personal data through several channels: information you provide directly during registration and verification, data generated automatically through your use of the platform, and in limited cases, data received from trusted third-party service providers. The categories of personal data we collect are set out in the table below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport number, selfie photograph | Provided by you during KYC verification |
| Contact Data | Mobile phone number, email address, city/district of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you during registration |
| Financial Data | bKash/Nagad/Rocket mobile account number, bank account details (for bank transfer withdrawals), transaction history | Provided by you when making deposits or withdrawals |
| Account Data | Username, hashed password, account balance, betting history, bonus status, login timestamps | Generated automatically through platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, referring URL | Collected automatically via server logs and cookies |
| Communications Data | Records of live chat conversations, support ticket content, emails sent to [email protected] | Collected when you contact our support team |
l897 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming disclosures made voluntarily by you), or biometric data beyond the photograph required for identity verification.
3. How We Use Your Data
l897 uses your personal data only for clearly defined purposes. We do not process your data in ways that are incompatible with the purposes listed below. Each use of your data is matched to a lawful basis, which is explained in Section 4.
3.1 Account Management
We use your identity, contact, and account data to create and maintain your l897 account, authenticate your identity when you log in, process deposits and withdrawals, deliver bonus offers you are eligible for, and send you service communications such as transaction confirmations and security alerts.
3.2 Identity Verification (KYC)
To comply with our anti-money-laundering and fraud prevention obligations, l897 verifies the identity of all players who make withdrawals or meet certain deposit thresholds. KYC checks are conducted using the identity and financial data you provide. This process may involve sharing your documentation with a third-party KYC verification provider.
3.3 Payment Processing
Your financial data is shared with payment processors — including bKash, Nagad, Rocket, Upay, and partnered banks — solely for the purpose of executing deposit and withdrawal transactions. l897 does not store your full mobile banking PINs or bank card numbers on its own servers.
3.4 Responsible Gaming
l897 uses your account and betting history data to monitor for signs of problem gambling behaviour, such as sudden increases in deposit frequency, extended session durations, or repeated loss-chasing patterns. Where such signals are identified, our responsible gaming team may contact you to offer support tools including deposit limits, cooling-off periods, or self-exclusion.
3.5 Platform Improvement & Analytics
Anonymised and aggregated technical data is used to analyse platform performance, identify bugs, optimise page load times, and improve the overall user experience. This analysis does not identify you as an individual — data is processed at the aggregate level only.
3.6 Marketing Communications
Where you have given explicit consent, l897 may send you promotional communications about new games, seasonal offers (such as BPL cricket promotions or Eid bonuses), and platform updates via SMS or email. You may withdraw this consent at any time by contacting [email protected] or updating your notification preferences in your account settings.
No Automated Decision-Making: l897 does not use fully automated decision-making processes that produce legal or similarly significant effects on you without human oversight. Account suspension decisions, for example, are always reviewed by a member of our compliance team before being enforced.
4. Legal Basis for Processing
Every use of your personal data by l897 is grounded in one or more of the following lawful bases:
- Contractual necessity — processing required to fulfil your account agreement with l897, including account creation, transaction processing, and game delivery.
- Legal obligation — processing required to comply with applicable laws, including anti-money-laundering regulations, identity verification requirements, and fraud reporting obligations.
- Legitimate interests — processing carried out for l897's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics, where those interests are not overridden by your fundamental rights and freedoms.
- Consent — processing based on your freely given, specific, and informed consent, including the sending of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Data Sharing
l897 does not sell, rent, or trade your personal data. Data is shared with third parties only in the following strictly defined circumstances:
5.1 Service Providers
l897 engages trusted third-party service providers to help operate the platform. These include KYC and identity verification providers, payment gateway operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), cloud hosting and infrastructure providers, game content studios (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi), and customer support tooling providers. All service providers are bound by data processing agreements that restrict how they may use your data — they may only process it on l897's documented instructions and for no other purpose.
5.2 Legal & Regulatory Disclosure
l897 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, a court order, or a lawful government request. In such cases, l897 will disclose only the minimum data necessary to comply with the legal requirement, and will notify you of the disclosure where it is legally permissible to do so.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the l897 business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, l897 will ensure that the receiving party is bound by privacy obligations at least as protective as those set out in this policy, and you will be notified of any material change in data controller identity.
No Advertising Networks: l897 does not share your personal data with advertising networks, data brokers, social media platforms, or any other third party for the purpose of targeted advertising or audience profiling.
6. International Data Transfers
Some of l897's service providers — particularly game content studios and cloud infrastructure providers — may process data in countries other than Bangladesh. Where personal data is transferred outside Bangladesh, l897 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.
Safeguards used for international transfers include standard contractual clauses incorporated into data processing agreements with the relevant service provider, and where applicable, reliance on adequacy decisions or recognised certification frameworks. You may request further information about the specific safeguards applied to any particular international transfer by contacting [email protected].
7. Data Retention
l897 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods we apply are summarised in the table below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Anti-money-laundering compliance and fraud audit obligations |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | 5 years from account closure | Regulatory identity verification requirements |
| Support Communications | 3 years from last interaction | Customer service quality and dispute resolution |
| Technical / Log Data | 12 months | Platform security and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of lawful consent basis for marketing |
Once a retention period expires, personal data is securely and irreversibly deleted or anonymised. Anonymised data — which can no longer identify you — may be retained indefinitely for aggregate statistical analysis.
8. Cookies & Tracking Technologies
l897 uses cookies and similar technologies to operate the platform, maintain your session, and collect anonymised usage analytics. We do not use advertising cookies or cross-site tracking technologies. The cookies used on l897 fall into three categories:
- Strictly necessary cookies — required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies — used to remember your preferences, such as your preferred language setting, notification preferences, and previously visited game categories. These improve your experience but are not essential.
- Analytics cookies — used to collect anonymised, aggregated data about how players navigate the platform. This data helps l897 identify popular features, detect broken flows, and prioritise improvements. No individual user is identified through analytics data.
You may manage your cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience. Note that disabling strictly necessary cookies will prevent you from logging in or maintaining an active session.
9. Security Measures
l897 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and l897 servers
- AES-256 encryption for sensitive data fields stored at rest, including identity documents and payment method details
- Bcrypt hashing for all account passwords — l897 does not store passwords in plain text and cannot retrieve your password
- Role-based access controls ensuring that l897 staff members can only access personal data necessary for their specific job function
- Regular independent security audits and penetration testing of the l897 platform infrastructure
- Automated intrusion detection systems that flag and block suspicious login attempts, credential stuffing attacks, and unusual transaction patterns
- Segregated data environments ensuring that production player data is isolated from development and testing environments
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, l897 will notify affected players promptly and take all necessary steps to contain and remediate the breach.
Your Role in Security: You are responsible for keeping your l897 login credentials confidential. Never share your username or password with anyone, including l897 support staff — we will never ask for your password. If you suspect unauthorised account access, contact [email protected] immediately.
10. Your Rights
As a data subject, you have the following rights in relation to the personal data l897 holds about you. To exercise any of these rights, contact our support team at [email protected] with your account username and a clear description of your request. We will respond within 14 working days.
- Right of access — you may request a full copy of all personal data l897 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification — if any personal data held by l897 is inaccurate or incomplete, you have the right to request that it be corrected or completed promptly.
- Right to erasure — subject to legal retention requirements, you may request the deletion of your personal data, for example upon closing your l897 account.
- Right to restriction — you may request that l897 temporarily halt processing of your data while a dispute about accuracy or lawfulness is resolved.
- Right to data portability — you may request your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
- Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring, where you believe your individual circumstances override l897's interests.
- Right to withdraw consent — where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of prior processing.
11. Children & Minors
l897 is strictly an adults-only platform. Registration is prohibited for any individual under the age of 21. l897 does not knowingly collect personal data from individuals under 21 years of age.
If l897 discovers or is notified that a minor has created an account and provided personal data, that account will be immediately closed, all associated data will be deleted without delay, and any funds deposited will be returned to the original payment source after verification. If you are a parent or guardian and believe your child may have created an l897 account, please contact [email protected] immediately.
21+ Policy: l897 enforces strict age verification during the KYC process. Government-issued ID documents are required for all withdrawals, and accounts flagged as potentially underage are suspended pending age verification. Protecting minors from gambling harm is a core commitment of the l897 platform.
12. Third-Party Links
The l897 platform may on occasion reference or display the names of third-party game studios, payment providers, or sports organisations. l897 does not embed third-party widgets, social media feeds, or external iframes that would result in third-party data collection without your knowledge. Where any third-party service integration exists, it is disclosed in this policy and governed by a data processing agreement.
l897 is not responsible for the privacy practices of any third-party services you may access independently. If you navigate away from l897 to a third-party website, you do so under the privacy policy of that third party, not under this policy.
13. Policy Updates
l897 reviews and updates this Privacy Policy periodically to reflect changes in platform features, data processing practices, or applicable legal requirements. When material changes are made, l897 will display a prominent notice on the platform homepage and, where feasible, send a notification to your registered contact details at least 7 days before the changes take effect.
The "Effective Date" at the top of this document will be updated whenever the policy is revised. We encourage you to review this Privacy Policy periodically. Your continued use of the l897 platform after any update constitutes your acknowledgement of the revised policy.
14. Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern or complaint, please contact the l897 Data Support team using the details below. All privacy enquiries are handled in English and treated with strict confidentiality.
- Email: [email protected] — please include "Privacy Request" or "Data Complaint" in your subject line
- Live Chat: Available 24/7 on the l897 platform — average first response under 5 minutes
- Response time: Privacy requests acknowledged within 2 business days; full response within 14 working days
- Coverage: Serving players across all divisions of Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh
If you are not satisfied with l897's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. l897 will cooperate fully with any regulatory investigation conducted by a competent supervisory authority.
Responsible Gaming & Privacy: Any responsible gaming disclosures you make to our support team — for example, requests for self-exclusion or deposit limits — are treated with the highest level of confidentiality. This information is never shared with third parties except where required by law, and is never used for marketing profiling.
Ready to Play on l897?
Your data is safe with us. Explore Bangladesh's favourite betting platform — from live cricket markets to hundreds of slots and a full live casino experience.